Below is our CovidSafe Plan as at 30th September 2021. We will update our plan any time the government implements new guidelines. If you have any questions or concerns, please don’t hesitate to contact us.

TOUR CANCELLATIONS

· If a guest needs to cancel a tour due to Coronavirus a choice of a full refund or alternative date will be offered. We ask that you provide as much notice as possible
· In the case where Melbourne Shopping Experiences need to cancel a tour for any reason a choice of a full refund or change of date will be offered

VACCINATION REQUIREMENTS

All Tours
· We believe the government regulation will be for all guests on all tours to be fully vaccinated from 26th October 2021. We will adhere to whatever regulations are in place and will require proof of vaccination if that is required
· All staff are fully vaccinated

ENSURE PHYSICAL DISTANCING

Bus Tours
· Bus tours are expected to return at full capacity from 5th November 2021.  Where the bus is not full we ask that guests sit as far away from each other as possible

 Walking Tours
· Guests will asked to maintain a distance of 1.5 metres where possible except where they are from the same household.  Staff have been trained to ensure that this happens.  Please understand you may be asked at times to reposition yourselves or to wear a mask
· If the guests are unable to hear, they should let the tour host know so the host can speak louder, rather than moving closer

WEAR A FACE COVERING

Bus Tours
· In line with current Victorian government regulations, all staff and guests are required to wear a fitted face mask which covers their mouth and nose.  Masks must be worn at all times except where eating or drinking
· If you are unsure as to what constitutes an acceptable face mask, please refer to https://www.dhhs.vic.gov.au/face-masks-vic-covid-19
· For the health and safety of our staff and other guests, anyone not wearing a mask without a legal exemption will be excluded from the tour

Walking Tours
· In line with current Victorian government regulations, all staff and guests are required to wear a mask at all times except where eating or drinking
· If you are unsure as to what constitutes an acceptable face mask, please refer to https://www.dhhs.vic.gov.au/face-masks-vic-covid-19
· For the health and safety of our staff and other guests, anyone not wearing a mask when required without a legal exemption will be excluded from the tour

PRACTICE GOOD HYGEINE

Bus Tours
· Our buses will be supplied with touch-free hand sanitiser for the use of all staff and guests.  We ask that our guests sanitise their hands each time they enter and exit the bus
· Buses will be cleaned and sanitised before and after each tour and also sanitised regularly throughout the day.  Tour hosts will have a cleaning checklist which will need to be completed each time they sanitise the bus
· We ask our guests to not open or close doors themselves, but wait for the tour host to do so.
· All pens and laminated menus will be sanitised before each tour.  Please replace these into the Ziploc bag provided and return them to the tour host at the end of the tour
· Guests are asked to place tissues, wipes or any other item that has been in contact with bodily fluids into the small Ziploc bags supplied before disposing of them in the rubbish bin located at the front of the bus
· Tour hosts will advise guests whenever a location for handwashing is available and we encourage our guests and staff to wash their hands as often as possible
· All staff will complete a health checklist before commencing the tour
· If you feel unwell on the day of your tour, please notify us as early as possible
· Please advise your tour host if you become unwell during the tour

Walking Tours
· Our tour hosts will carry hand sanitiser available for the use of guests
· Tour hosts will advise guests whenever a location for handwashing is available and we encourage our guests and staff to wash their hands as often as possible
· All staff will complete a health checklist before commencing the tour
· If you feel unwell on the day of your tour, please notify us as early as possible
· Please advise your tour host if you become unwell during the tour
· We ask that you please hold onto any rubbish until it can safely be deposited in a rubbish bin

RECORD KEEPING

Bus tours
· All guests will be required to check in with the Victorian QR code system. Please ask your tour host for assistance if needed
· Please notify us if you become unwell with Coronavirus symptoms within 14 days of completing your tour
· Tour hosts will have a cleaning checklist which will need to be completed each time they sanitise the bus
· Tour hosts will complete the government recommended health check prior to each tour and it will be kept on file for 30 days

Walking Tours
· All guests will be required to check in with the Victorian QR code system. Please ask your tour host for assistance if needed
· Please notify us if you become unwell with Coronavirus symptoms within 14 days of completing your tour
· Tour hosts will complete the government recommended health check prior to each tour and it will be kept on file for 30 days

INTERACTIONS IN ENCLOSED SPACES

Bus tours
· Time in the bus will be limited to travel only.  No-one will be permitted to board the bus until all guests are present and ready to board
· Where a stop is longer than 15 minutes, the bus will be aired and re-sanitised
· We will not use recirculated air to ventilate the bus and windows will be open where practical
· In line with government regulations, if any leg of the journey exceeds 30 minutes, it will be broken with a rest stop to ventilate the bus.   All guests will need to disembark for the duration of the ventilation stop
· Our tour hosts will avoid enclosed spaces wherever possible.  You will need to adhere to the rules set by any enclosed venues we enter
· Guests are encouraged to sanitise their hands on entering or exiting any enclosed space eg. museums, shops etc.

Walking tours
· Our tour hosts will avoid enclosed spaces wherever possible.  You will need to adhere to the rules set by any enclosed venues we enter
· Guests are encouraged to sanitise their hands on entering or exiting any enclosed space eg. Museums, shops etc.

WORK BUBBLES
· All staff will continue to work from home when they are not hosting a tour wherever possible
· Where staff do need to meet, the meetings will be held outdoors whenever practical